Privacy Policy - Cloudynic AI | Data Protection & Security

1. Introduction

At Cloudynic, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI Workspace platform.

By using our services, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your personal information and your right to privacy.

2. Information We Collect

We collect information that you provide directly to us when you:

Create an account and register for our services
Use our AI Workspace and interact with our AI models
Submit prompts, queries, and content to our AI systems
Communicate with us through support channels
Subscribe to our newsletters or marketing communications
Make purchases or payments for our services

This information may include your name, email address, password, profile information, payment information, and any content or prompts you submit to our AI services.

We also automatically collect certain information when you use our services, including IP address, browser type, operating system, device information, usage patterns, and analytics data to improve our services.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process your transactions and manage your subscriptions
Send you technical notices, updates, security alerts, and support messages
Respond to your comments, questions, and customer service requests
Communicate with you about products, services, offers, and promotions
Monitor and analyze trends, usage, and activities in connection with our services
Detect, prevent, and address technical issues, fraud, and security threats
Personalize and improve your experience with our AI-powered features
Comply with legal obligations and enforce our terms

4. Data Security and Encryption

Security is paramount to us. We implement industry-standard security measures to protect your data:

Encryption for data in transit using TLS/SSL protocols
Secure storage infrastructure with regular security audits
Access controls and authentication mechanisms
Regular security monitoring and vulnerability assessments
Employee training on data protection and security practices

While we implement reasonable security measures to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but remain committed to protecting your information using industry-standard practices.

5. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information only in the following limited circumstances:

With your explicit consent or at your direction
With trusted service providers who perform services on our behalf under strict confidentiality agreements
To comply with legal obligations, court orders, or valid legal processes
To protect our rights, property, or safety, or that of our users or the public
In connection with a business transaction such as a merger, acquisition, or asset sale
With other users when you choose to share content through our collaboration features

6. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information:

Right to access your personal data and request copies
Right to correct inaccurate or incomplete data
Right to request deletion of your personal data
Right to restrict or object to our processing of your data
Right to data portability
Right to withdraw consent at any time
Right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us through our support channels. We will respond to your request within the timeframe required by applicable law.

7. AI and Machine Learning

Our AI Workspace uses Connect V1, our proprietary AI model, to provide intelligent features and responses. When you use AI-powered features:

Your inputs and prompts are processed to generate AI responses and suggestions
Usage data may be analyzed to improve AI model performance and accuracy
Your specific content remains private and is not used to train models for other users
You can manage AI feature preferences in your account settings

We are committed to responsible AI use and continuously work to improve the accuracy, fairness, and transparency of our AI systems while protecting your privacy.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:

Account data is retained while your account is active
Content you upload is retained until you delete it or close your account
Transaction records are retained as required by law for accounting and tax purposes
When you delete your account, personal data is removed within 30 days, except where legal retention is required

Some data may be retained in backup systems for a limited time after deletion for disaster recovery purposes.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to provide and improve our services:

Essential cookies for authentication and security
Functional cookies to remember your preferences
Analytics cookies to understand how you use our services
Performance cookies to improve service speed and functionality

You can control cookie preferences through your browser settings. Note that disabling certain cookies may limit some features of our services.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

11. Children's Privacy

Our services are not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

12. Third-Party Links and Services

Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide more prominent notice or, where required by law, obtain your consent.